Delivery
Delivery is subject to stock availability and credit card authorisation.
UK delivery cost
FREE delivery on all orders over £75. Orders are sent Royal Mail tracked. 2-4 working days.
£3.50 on orders below £75. Orders are sent Royal Mail tracked. 2-4 working days.
European delivery cost, taxes and duties.
£10 Up to the value of £149.00. Sent Royal Mail tracked. 5-10 working days
FREE on orders of £150.00 and over 5-10 working days
*Times quoted above are working days and do not allow for delays caused beyond our control.
*Countries outside the European Union (such as Switzerland and Norway) are included in the shipping cost above but do not have VAT pre-paid.
If you live outside the UK, your country inspects goods as they arrive. Sometimes they apply duties and taxes and a small clearance or handling fee. This is dependant on each counties custom thresholds, any trade agreements that are in place and the courier companies handling cost. Please note this is not included in our product or shipping cost.
To help you better understand these charges, and to also help you avoid going over the customs limit, we have put together a simple guide for our popular shipping destinations.
Please note, this is guidance only and the information shown is best to our knowledge. Most countries also factor in the cost of shipping and sometimes handling into the overall product cost.
EU Countries 🇪🇺
🙂 orders below €150 have tax prepaid and no duty to pay
🤨 orders above €150 are subject to duties and tax
Norway 🇳🇴
🤨 orders below NOK 3000 are not subject to duties but are taxed at your local rate
Switzerland 🇨🇭
🙂 orders below CHF 64 are not subject to duties and tax
🤨 orders above CHF 64 and below CHF 100 are not subject to duties but are taxed at your local rate
Russia 🇷🇺
🤨 orders below RUB 1000 are not subject to duties and tax
Outside of Europe
£10 on orders up to the value of £199.00 5-10 working days
FREE on orders over £200.00 and over. 5-10 working days
Canada 🇨🇦
🙂 orders below $20 are not subject to duties and tax
🤨 orders above $20 are subject to duties and tax
United States 🇺🇸
🙂 orders below $800 are not subject to duties and tax
Australasia
Australia 🇦🇺
🙂 orders below $1000 are not subject to duties and tax
New Zealand 🇳🇿
🙂 orders below $1000 are not subject to duties and tax
Asia
Japan 🇯🇵
🙂 orders below JP¥ 10,000 are not subject to duties and tax
Useful Information
✈️ All international orders, standard and express, are shipped by priority air
🖥 All international orders use electronic customs data for faster processing
👐 Multiple orders going to the same address within a 72 hour period can be considered as one order by customs
Delivery Questions
Which courier will ship my order?
Orders are sent from the UK using Royal Mail and, for international orders, are then passed on to your local postal service.
How long will my order take to arrive?
We always choose ✈️ Air for all International orders. Please allow up to 12 days for Northern Europe deliveries and 21 days for the Southern Europe. Deliveries to Italy, Spain and Portugal can take longer due to local postal networks. Please note, some postal networks may experience delays during the COVID-19 pandemic.
Has my order been shipped yet?
Once you have paid for your order online, you will be sent an order confirmation within 24hrs. We will contact you again by email, or you by text, letting you know when your order has been dispatched.
What packaging should I expect for my order?
We use plain boxes. The box, packing slip, postcards and inside bag are all 100% recyclable ♻️.
Do you deliver outside the UK?
Yes. Make sure to select the correct country field during checkout. For International shipping cost, see the above information. Please note, International orders may be assessed for custom duties and taxes and this is not included in the delivery cost.